Responsible Gaming
at mospley
Gambling should always be a form of entertainment, not a source of stress or financial hardship. mospley provides a full set of player protection tools — deposit limits, time-outs, and self-exclusion — so you stay in control at every step.
Player Safety First
mospley places player wellbeing above all commercial considerations. Every tool on this page is available free of charge to any registered player, activated instantly upon request with no waiting period.
Spend Awareness
Track your deposits, wagers, and net results directly from your mospley account dashboard. Full transaction history is available at any time so you always know exactly how much you have spent and won.
Time-Out Options
Need a short break? mospley's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out your account is inaccessible and no marketing messages will be sent to you.
Self-Exclusion
Players who feel gambling is causing harm can request a self-exclusion for 6 months, 1 year, 2 years, or permanently. Self-exclusion is enforced immediately and cannot be reversed during the chosen period.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your mospley account. Once set, limits can only be reduced immediately — increases require a mandatory 7-day cooling-off period before they take effect.
24/7 Support
Our dedicated support team is available around the clock via email at [email protected]. Any responsible gaming request — limit setting, account cooling-off, or self-exclusion — is handled as a priority case.
Section 1
Age Restriction Policy
mospley takes its age verification obligations seriously. Every new account is subject to a Know Your Customer (KYC) verification process that requires the submission of a valid government-issued identity document — such as a national ID card or passport — before full account functionality, including deposits and withdrawals, is unlocked. Date of birth is cross-checked against submitted documents, and any account found to belong to a person under the age of 18 is permanently closed with immediate effect and all associated funds are forfeited in accordance with our Terms & Conditions.
We strongly encourage parents and guardians to make use of parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a minor has registered on mospley using false age details, contact us immediately at [email protected] so we can investigate and act without delay.
Section 2
Gambling Safely — Core Principles
Responsible gambling starts with the right mindset. mospley encourages all players to treat gambling as a leisure activity — comparable to watching a BPL cricket match or going to the cinema — with a fixed entertainment budget that you are comfortable spending regardless of the outcome. The following principles form the foundation of safe, enjoyable gambling:
Only gamble with money you can afford to lose. Set a budget before you start and stop when it is spent. Never chase losses. Never gamble when you are stressed, upset, or under the influence of alcohol. Keep gambling time limited — use the session timer in your account to track how long you have been playing.
Gambling Is Not a Way to Make Money
All casino games and sports betting markets carry a built-in house edge or margin. Over the long run, the expected outcome for any player is a net loss. mospley does not endorse or encourage gambling as a source of income or as a strategy for recovering debts. If you find yourself thinking about gambling as a financial solution, please stop and seek help immediately using the resources in the Getting Help and Support section below.
Keep Track of Time and Money
It is easy to lose track of time when you are engaged in a live cricket betting market or an immersive slot session. mospley's account dashboard shows your session duration and a full running total of your deposits and wagers for the current month. We recommend reviewing these figures regularly — at least once a week — to make sure your gambling activity is staying within the budget you have set for yourself.
Balance Gambling With Other Activities
Healthy gambling habits are generally associated with players who maintain a balanced lifestyle. If you notice that gambling is crowding out time with family, friends, work, or hobbies — or that you are thinking about gambling during unrelated activities — these may be early indicators that gambling is taking on a disproportionate role in your life. At that point, we encourage you to take a break using the time-out tools described in this page.
Section 3
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The signs listed below do not automatically mean that a person has a gambling disorder, but if several of them apply to you — or to someone you know — it is worth taking an honest look at the role gambling is playing in that person's life.
Warning Signs to Watch For
- Spending more than you intended or can afford
- Chasing losses with larger bets
- Borrowing money to fund gambling
- Hiding gambling activity from family or friends
- Feeling anxious, irritable, or restless when not gambling
- Gambling to escape personal problems or negative emotions
- Neglecting work, study, or family responsibilities
- Repeated unsuccessful attempts to cut back or stop
- Thinking about gambling constantly throughout the day
- Gambling with money set aside for essential expenses
- Lying about the amount of time or money spent gambling
- Feeling regret or guilt after gambling sessions
If you recognise three or more of the above warning signs in your own behaviour, mospley strongly encourages you to use the self-exclusion tool or to contact our support team at [email protected] straight away. Acting early gives you the best chance of regaining control before gambling causes serious financial or personal harm.
An honest self-assessment is the first step. Ask yourself: "Would I be comfortable if my family could see exactly what I am doing and how much I am spending right now?" If the answer is no, that discomfort is worth paying attention to. Consider taking a break and talking to someone you trust about how you are feeling.
Section 4
Player Protection Tools
mospley provides a suite of built-in responsible gaming tools that give you direct, immediate control over your gambling activity. All tools are available at no cost and can be activated at any time through your account settings or by contacting [email protected]. No tool requires approval or a waiting period to be activated — only limit increases are subject to a mandatory cooling-off delay.
Session Time Reminders
Set an alert that notifies you after a defined period of continuous play — for example, every 60 minutes. When the alert triggers, the platform displays a summary of how long you have been playing and your net result for the session. You can choose to continue or to end your session at that point.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once a limit is reached, the platform will decline any further deposit attempts until the limit period resets. A full explanation of deposit limits is provided in the dedicated section below.
Loss Limits
Set a maximum net loss amount per day, per week, or per month. Once your losses reach the defined threshold, your account will automatically prevent further wagering until the limit period resets. This tool is particularly useful for players who want a hard financial safety net in place at all times.
Time-Out / Cool-Off Period
Request a temporary account suspension lasting 24 hours, 7 days, or 30 days. During a time-out, your account cannot be accessed for betting or gaming. All pending withdrawals are processed normally. You will not receive promotional emails during an active time-out. The time-out cannot be lifted before the chosen period expires.
Self-Exclusion
Request a long-term or permanent account closure. Self-exclusion is distinct from a time-out — it is a serious commitment designed for players who recognise that they need to stop gambling for a significant period of time. Full details are provided in the Self-Exclusion section below.
Marketing Opt-Out
Disable all promotional communications — including bonus offers, free bet notifications, and seasonal promotions — from within your account notification settings or by contacting [email protected]. This ensures that promotional material does not act as a trigger during periods when you are trying to reduce your gambling activity.
All responsible gaming tools can be activated instantly by contacting our team at [email protected] with the subject line "Responsible Gaming Request". State the tool you want to activate and the parameters (e.g., "I would like to set a monthly deposit limit of ৳5,000" or "I would like a 7-day time-out"). Our team will confirm activation within 1 hour, 24 hours a day, 7 days a week Bangladesh Standard Time.
Section 5
Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool mospley offers. It is designed for players who have recognised that their gambling is out of control and who need a firm, enforceable barrier between themselves and the platform for an extended period. mospley treats all self-exclusion requests as urgent priority cases, and activation is completed within one hour of the request being received.
Available Self-Exclusion Periods
Choose the period that best matches your needs. All periods are enforced from the moment of activation and cannot be reversed before the chosen duration has elapsed.
What Happens During Self-Exclusion
- Your mospley account is immediately suspended and cannot be accessed for any betting or gaming activity.
- Any active bonus funds in your account are forfeited. Real-money balances above ৳100 are returned to your registered payment method (bKash, Nagad, or Rocket) within 5 business days.
- All marketing and promotional communications are stopped immediately and will not resume until the exclusion period has fully elapsed.
- mospley will make every reasonable effort to prevent you from opening a new account during the exclusion period. Attempts to circumvent self-exclusion by registering a second account are a violation of our Terms & Conditions and may result in permanent platform-wide banning.
- At the end of a time-limited exclusion period, your account will not be automatically reactivated. You must contact [email protected] to request reactivation, and a 72-hour reflection period will apply before access is restored.
Once a self-exclusion is activated, it cannot be shortened or cancelled before the chosen period has ended — regardless of the reason given. This is intentional: the purpose of self-exclusion is to create a genuine, enforceable barrier during a period when willpower alone may not be sufficient. Please choose your exclusion period carefully and seek professional support during the exclusion period using the resources listed in the Getting Help section below.
How to Request Self-Exclusion
Send an email to [email protected] with the subject line "Self-Exclusion Request". In the body of the email, state your registered account email address and the exclusion period you are choosing. Our responsible gaming team will confirm activation within one hour and send you written confirmation of the exclusion start and end dates (or confirmation that the exclusion is permanent).
Section 6
Deposit and Spend Limits
Setting a deposit limit is one of the most practical steps you can take to keep your gambling spending within a budget you are comfortable with. mospley strongly encourages all players — not just those experiencing problems — to set deposit limits as a standard financial hygiene measure from the moment they open their account.
How Deposit Limits Work
You can set a daily, weekly, or monthly maximum deposit amount on your mospley account. For example, setting a monthly deposit limit of ৳5,000 means that the platform will block any deposit attempt once your cumulative deposits for the calendar month reach ৳5,000. The limit applies across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — so there is no way to exceed it by switching to a different payment method.
Reducing vs. Increasing Limits
Limit reductions are applied immediately with no delay. If you decide to lower your monthly deposit cap from ৳10,000 to ৳5,000, the new lower limit takes effect the moment it is confirmed. This asymmetry is deliberate: it ensures that a player in a moment of strong urge to reduce their limit can do so instantly, without a cooling-off period giving second thoughts time to set in.
Limit increases, by contrast, are subject to a mandatory 7-day waiting period before the new higher limit takes effect. This cooling-off period is designed to ensure that a decision to increase spending capacity is considered rather than impulsive. During the 7-day period, the existing lower limit remains in force.
Setting or Changing Your Limits
Contact the mospley support team at [email protected] with the subject line "Deposit Limit Request" and specify the limit type (daily / weekly / monthly) and the amount in Bangladeshi Taka (৳). Our team will confirm the change within one business day. Limit changes are also logged to your account history so you have a full record.
If you are unsure where to set your limit, a useful starting point is to decide on your total monthly entertainment budget — the amount you would comfortably spend on cinema tickets, dining out, or other leisure activities — and set that as your monthly deposit cap. Gambling should fit within your existing entertainment budget, not replace it or supplement it with borrowed money.
Section 7
Getting Help and Support
If you feel that gambling is becoming a problem — or if someone close to you is struggling — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness, and the sooner you act, the easier it is to regain control. mospley's own support team is available 24 hours a day, 7 days a week to help you activate any responsible gaming tool on this page, or simply to listen and point you in the right direction.
Available 24/7, Bangladesh Standard Time (UTC+6). All requests handled in strict confidence.
How mospley Support Can Help
- Activate a time-out or cool-off period on your account immediately
- Set or lower your deposit, loss, or wager limits with no delay
- Process a self-exclusion request within one hour of receipt
- Close your account permanently if you request it
- Provide written confirmation of all responsible gaming measures applied to your account
- Signpost you to external professional support organisations and helplines
Talking to Someone You Trust
Beyond the tools mospley provides, one of the most effective steps a person experiencing gambling problems can take is to confide in a trusted family member or friend. Sharing the problem removes the secrecy that allows harmful gambling patterns to continue unchecked. In Bangladesh, community and family networks — including support through mosque communities, local NGOs, and social welfare organisations — can provide meaningful support alongside professional counselling services.
Professional Counselling
mospley encourages players who are concerned about their gambling behaviour to seek professional counselling. A qualified mental health professional or addiction counsellor can provide personalised support that goes well beyond what a platform-level tool can offer. In Bangladesh, mental health services are available through government hospitals, private clinics, and an increasing number of online counselling platforms. Please speak to your local healthcare provider or a trusted adult for a referral appropriate to your circumstances.
Problem gambling affects people from every background and every income level. It is not a character flaw or a moral failing — it is a recognised behavioural condition that responds well to early intervention and professional support. mospley is committed to supporting every player who reaches out to us, without judgement and without delay. Please email us at [email protected] any time.
Section 8
Protecting Minors
Preventing underage gambling is a shared responsibility between the platform, parents, guardians, and the wider community. mospley enforces strict age verification at account registration and at the point of first withdrawal, but parents and guardians also play a vital role in ensuring that young people in their household do not access online gambling services.
Guidance for Parents and Guardians
- Do not share your login credentials with anyone in your household, including older teenagers. Your mospley username and password should be kept strictly private.
- Log out of your account after every session, particularly on shared devices such as family tablets, desktop computers, or smart TVs.
- Use device parental controls available on Android, iOS, and most desktop operating systems to block access to gambling websites for user profiles used by children.
- Have an open conversation with teenagers in your household about the risks of gambling, including the financial risks and the potential for addictive behaviour, in age-appropriate language.
- Report underage access immediately by contacting [email protected] if you believe a minor has accessed or registered on mospley. We will investigate and close the account without delay.
mospley's Verification Procedures
In addition to the initial age declaration at registration, mospley reserves the right to request identity verification documents at any point during a player's account lifetime — not only at registration. This means that even if an underage individual successfully created an account, they will be required to submit verified proof of age before making a withdrawal. Any account where the holder is found to be under 18 at the time of verification is permanently closed and reported in accordance with our obligations as a responsible platform operator.
mospley operates a zero-tolerance policy towards underage gambling. Any account confirmed to belong to a person under 18 years of age is permanently banned. No exceptions are made regardless of the account balance or betting history. All funds held in such accounts are handled in accordance with applicable legal requirements.
Play Smart, Stay in Control
mospley is here to make sports betting and casino gaming a fun, safe experience for every player in Bangladesh. If you have read this page and feel confident in your ability to gamble responsibly, explore our games — but always within your limits.